How to remove malware from your suffering computer

Disaster has struck—a nasty piece of malware has taken root on your computer, and you need to remove it. Viruses can cause serious damage, but you might be able to get your computer back on its feet without too much difficulty, thanks to an array of helpful tools.

We’re using the term malware to refer to all kinds of malicious programs, whether they’re viruses, ransomware, adware, or something else. Each of these threats has its own definition, but the terms are often used interchangeably and can mean different things to different people. So for simplicity’s sake, when we say malware, we mean everything you don’t want on your computer, from a virus that tries to delete your files to an adware program that’s tracking your web browsing.

With so many types of malware and so many different system setups out there, we can’t cover every scenario. Still, we can give you some general malware removal pointers that should help you get the assistance you need.

First, identify the problem

When malware hits, you sometimes get a threatening error message—but sometimes you don’t. So keep an eye out for red flags, such as an uncharacteristically slow computer, a web browser inundated by endless pop-ups, and applications that just keep crashing.

Most machines have some kind of antivirus security protection, even if it’s just the Windows Defender tool built into Windows 10 or 11. Extra security software isn’t as essential on macOS—its integrated defenses are very effective—but that doesn’t mean a clever bit of malware can’t get access.

If you do have a security tool installed, make sure you keep it up to date. Then, when you suspect you’ve been hit, run a thorough system scan—the app itself should have instructions for how to do so. This is always the first step in weeding out unwanted programs.

[Related: How to make sure no one is spying on your computer]

You might find that your installed security software spots the problem and effectively removes the malware it on its own. In that case, you can get on with watching Netflix or checking your email without further interference. Unfortunately, if your antivirus software of choice doesn’t see anything wrong or can’t deal with what it’s found, you have more work to do.

Deal with specific threats

If your computer is displaying specific symptoms—such as a message with a particular error code or a threatening ransomware alert—run a web search to get more information. And if you suspect your main machine is infected and potentially causing problems with your web browser, you should search for answers on your phone or another computer.

Telling you to search online for help may seem like we’re trying to pass the buck, but this is often the best way to deal with the biggest and newest threats. To remove malware that has overwhelmed your computer’s built-in virus protections, you’ll probably need to follow specific instructions. Otherwise, you could inadvertently make the situation worse.

As soon as new threats are identified, security firms are quick to publish fixes and tools. This means it’s important to stay in touch with the latest tech news as it happens. If your existing antivirus program is coming up blank, check online to see if companies have released bespoke repair tools that you can use to deal with whatever problem you’re having.

Finally, based on what your research and antivirus scans tell you, consider disconnecting your computer from the internet to stop any bugs from spreading, or shutting down your machine completely to protect against file damage.

Tools such as Microsoft Safety Scanner, Spybot Search and Destroy, Bitdefender Virus Scanner (also for macOS), Kaspersky Security Scan, Avira PC Cleaner, Malwarebytes, and others can parachute onto your system for extra support. There, they’ll troubleshoot problems and give your existing security tools a helping hand.

All of the apps listed above will do a thorough job of scanning your computer and removing any malware they find. To make extra sure, you can always run scans from a couple of different tools. If your computer has been infected, these apps will most likely be able to spot the problem and deal with it, or at least give you further instructions.

Once your existing security tools and an on-demand scanner or two have given your system a clean bill of health, you’re probably (though not definitely) in the clear. That means that any continued errors or crashes could be due to other factors—anything from a badly installed update to a failing hard drive.

A more drastic—but extremely effective—course of action is to wipe your computer, reinstall your operating system, and start again from scratch. Although this will delete all your personal files, it should hopefully remove malware and other unwanted programs at the same time. Before you take this step, make sure all your important files and folders are backed up somewhere else, and ensure that you’ll be able to download all your applications again.

Reinstalling the operating system and getting your computer back to its factory condition is actually much easier than it used to be. We have our own guide for resetting Windows 10 and 11, and Apple has instructions for macOS. If you need more pointers, you can find plenty of extra information online.

That’s it! Through a combination of bespoke removal methods, existing security software, on-demand scanners, and (if necessary) a system wipe, you should now have effectively removed whatever malware had taken root on your system. At this point, if you’re still struggling, it’s time to call in the experts. IT repair specialists in your area may be able to lend a hand.

Next, install a solid security tool you can trust. For Windows 10 and 11, the built-in Windows Defender program is a competent antivirus tool even if you don’t add anything else. That said, you can opt to bolster your machine’s defenses by paying for extra software from the likes of Norton, Avast, and many others. While the number of shady programs targeting Apple computers is on the rise, they’re still more secure than Windows machines. The general consensus is that macOS is mostly safe from harm, provided you only install programs through the App Store and apply plenty of common sense. That means you should avoid following shady links or plugging in strange USB drives you’ve found lying in the street.

Finally, make sure your software is always patched and up to date. Most browsers and operating systems will update automatically in the background, but you can check for pending patches on Windows 10 by opening Settings and clicking Update & security (on Windows 11 it’s Settings > Windows Update). If you have a macOS computer, just open up the App Store and switch to the Updates tab to see if anything is available that you haven’t downloaded.